Returns & Refunds

Last updated: 22 September 2026

This page explains how returns and refunds work. It summarizes Section 6 of our Terms & Conditions, which is the governing document — where the two differ, the Terms apply.

Personal orders

The window

Contact us within 15 days of delivery to request a return authorization.

What can be returned

• Unopened products in original condition may be eligible for a full refund of the product price, excluding shipping, at our discretion.
• Opened or used products are generally not returnable, except where a defect is verified.
• Defective or incorrect items will be replaced or refunded once verified. Photographs of the product and packaging help us sort this out quickly.

Wholesale and B2B orders

• Returns are limited to defective or non-conforming products, reported within 7 days of delivery.
• All returns are subject to our inspection and written authorization.
• Opened or partially used bulk product cannot be returned without prior written approval.

How refunds are issued

Approved refunds go back to the original payment method within a reasonable time. Refunds cover the product price; original shipping is not refunded unless the return is due to our error or a verified defect.

How to start a return

1. Contact us with your order number and the reason for the return.
2. Wait for a return authorization — unauthorized returns are not accepted.
3. Send the product back as instructed, in its original condition where applicable.
4. We inspect it and confirm the outcome by email.

Subscriptions

Subscribe & Save orders follow the same rules as personal orders. You can pause, skip or cancel a subscription at any time from your account page — cancelling stops future orders and does not by itself refund one already shipped.

Questions

Email contact@qk.coffee or call +1 (888) 884-5503. See also our Shipping & Delivery page and our Terms & Conditions.